Before dispatch, your instrument will be treated to a full setup. That's not a quick tweak, but a full multi-point setup by an experienced guitar technician who will check and adjust every single thing on your guitar, bass, ukulele or banjo to ensure it is performing at its absolute best.
This is not a quick process but we believe every instrument should go through our process to acheive an exacting standard of playability.
I had been lucky enough to receive just about enough GigGear gift tokens to stretch to buying an alternative model of guitar - the Martin DXMAE X - which would have been the absolute bargain basement way to get my hands on a Martin. I had great help from GigGear placing the order over the phone using the vouchers (with a cash top-up from me). Before purchase I was informed that the guitar was not currently in stock, but there was a shipment expected from the suppliers the following month. That was fine by me, a short wait was not an issue so I was happy to proceed with the purchase. In good time, GigGear later contacted me to let me know that the shipment of this model to the UK was delayed - and there was no confirmed future delivery date from thier supplier. So I up-graded my choice to the slightly more expensive DX1RAE X model which was in stock (a little more cash top-up from me). That guitar was delivered to me very promptly the same week. Very happy with the guitar - it is a delight to play. And I'm also very pleased with the quality of the service from GigGear - highly recommended, and I will be back.